Strategic Enterprise CS Manager – AI-Driven Growth

Fountain; San Francisco (CA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health plan

Retirement plan

Flexible vacation

Education stipend

Wellness reimbursements

Home office stipend

Job summary

Fountain is seeking an Enterprise Customer Success Manager to guide 5–15 large accounts, aligning customer goals with Fountain solutions, and driving long-term growth. You will partner with sales, product, and engineering teams, delivering data-driven insights and executive-level updates to maximize ROI.

Ideal candidates bring 8+ years in customer-facing roles (2+ in SaaS), strong account management and project management skills, and experience with Looker and API integrations.

Qualifications

• 8+ years in a customer-facing role (with at least 2 years in SaaS)
• Background in customer success and/or account management
• Project management as a strength with cross-functional coordination
• Experience with executive stakeholder relationship management up to C-level
• Strong attention to detail and time management
• Familiar with APIs and integrations
• Curious and eager to learn the industry and product
• Strategic thinker with creative problem-solving
• Able to operate in a fast-paced environment and adapt to change
• Strong analytical skills, preferably with Looker

Responsibilities

• Self-sufficient management of 5-15 Enterprise accounts
• Maintain clear roadmaps and account plans for strategic growth
• Provide regular executive touchpoints and drive product adoption
• Represent the customer voice in internal roadmaps
• Monitor customer health and drive KPI improvement
• Develop data-driven QBRs and action plans
• Lead with industry insights and best practices to customers
• Provide training and insights on Fountain usage
• Collaborate with sales, product, engineering, and marketing
• Travel onsite for 2-3x per quarter

Skills

Customer success

Enterprise accounts

Account management

Project management

Executive relationships

Data analysis

APIs

Looker

Communication

Tools

Looker

APIs

Job description

Fountain is seeking an Enterprise Customer Success Manager to guide 5–15 large accounts, aligning customer goals with Fountain solutions, and driving long-term growth. You will partner with sales, product, and engineering teams, delivering data-driven insights and executive-level updates to maximize ROI.

Ideal candidates bring 8+ years in customer-facing roles (2+ in SaaS), strong account management and project management skills, and experience with Looker and API integrations.