Strategic Customer Success Manager (Fully Remote)

Lifted; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Unlimited PTO

Parental leave (12 weeks)

401(k) with matching

Job summary

Lifted is seeking a seasoned Customer Success Leader to advocate for our largest Fortune 100 customers. You will own multi-faceted contingent workforce programs and drive retention, expansion, and satisfaction across IC, AOR, EOR, and Staff Augmentation engagements.

You will build executive-level relationships, deliver data-driven insights, and lead strategic business reviews with customers. The role requires a proven ability to influence decisions, navigate complex service models, and partner

Qualifications

• 7+ years of Customer Success Management with direct ownership of revenue retention for large enterprise accounts.
• Experience with complex multi-service accounts and consumption-based business models, ideally in HR tech or staffing.
• Strong consultative skills, executive presence, and data-driven storytelling to drive recommendations and growth.

Responsibilities

• Serve as the primary advisor for our largest Fortune 100 customers, managing multi-faceted contingent workforce programs including IC, AOR, EOR, and Staff Augmentation.
• Take direct action on customer's behalf, proactively build relationships, and own retention and expansion targets.
• Lead effective business reviews and build Customer Success Plans aligned with customer goals.

Skills

Customer Success Management

Revenue retention

Executive presence

Data-driven storytelling

Cross-functional collaboration

Job description

• Serve as the primary advisor for our largest Fortune 100 customers, managing multi-faceted contingent workforce programs including IC, AOR, EOR, and Staff Augmentation.
• Take direct action on customer's behalf, proactively build relationships, and own retention and expansion targets.
• Lead effective business reviews and build Customer Success Plans aligned with customer goals.

What We're Looking For:

• 7+ years of Customer Success Management with direct ownership of revenue retention for large enterprise accounts.
• Experience with complex multi-service accounts and consumption-based business models, ideally in HR tech or staffing.
• Strong consultative skills, executive presence, and data-driven storytelling to drive recommendations and growth.
• Comprehensive medical coverage for you and your family.
• Unlimited PTO and 12 weeks of paid parental leave.
• 401(k) plan with matching and sales incentive compensation.

Lifted

Lifted provides a unified platform for managing contingent workforce across the globe, enabling enterprises to source, contract, manage, and pay any type of talent. It operates with startup agility and global enterprise impact, guided by values of trust, innovation, curiosity, excellence, and ownership.