Strategic Enterprise CS Leader — AI-Driven Growth

Quandri; Chicago (IL); On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Stock options

Health benefits

Paid vacation

Work anywhere in the world for 60 days

Job summary

Quandri is hiring a Lead Customer Success Manager to own and advance our largest enterprise accounts in the US market. You will engage with C-Suite stakeholders, drive product adoption, and lead cross-functional partnerships to deliver measurable business value for insurance agencies and brokerages.

You will serve as the primary advocate for assigned customers, ensuring retention, revenue growth, and successful implementation of Quandri’s AI-driven insurance workflows across complex

Qualifications

• 5+ years in Customer Success or Account Management within a SaaS environment, incl. 3+ years managing strategic enterprise accounts.
• Knowledge of insurance brokerage workflows or personal lines is highly desirable.
• Strong data-literacy with ability to analyze metrics and translate usage into ROI.
• High ownership and accountability in delivering outcomes.
• Proficiency with Word, Excel, PowerPoint or G-Suite equivalents; CRM proficiency (HubSpot preferred).
• Aptitude for technology and quick learner; strong professional communication.
• Experience coordinating multi-region transformation programs; executive sponsorship.
• Travel at least 25% across North America.

Responsibilities

• Become an expert in Quandri products and clearly communicate value and impact.
• Understand insurance broker landscape and personal lines renewal processes.
• Lead adoption and change management sessions with customers and teams.
• Own end-to-end relationships with assigned large enterprise customers.
• Build multithreaded connections at executive, operations, and technical levels.
• Lead strategic conversations, business reviews and executive alignment sessions.
• Develop tailored, data-driven success plans aligned to customer objectives.
• Forecast renewals and manage risks; coordinate internal resources to mitigate churn.
• Collaborate with Sales to uncover revenue expansion and upsell opportunities.
• Plan onsite workshops and executive meetings with customers and Quandri teams.

Skills

Customer Success

Account Management

SaaS

Executive communication

Data literacy

CRM (HubSpot preferred)

Tools

HubSpot CRM

Microsoft 365

Job description

Quandri is hiring a Lead Customer Success Manager to own and advance our largest enterprise accounts in the US market. You will engage with C-Suite stakeholders, drive product adoption, and lead cross-functional partnerships to deliver measurable business value for insurance agencies and brokerages.

You will serve as the primary advocate for assigned customers, ensuring retention, revenue growth, and successful implementation of Quandri’s AI-driven insurance workflows across complex