Strategic CSM Lead Premier Accounts & AI Adoption (Remote)

Relativity; Oklahoma; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Lead Customer Success Manager to own Premier-Tier customer outcomes, coordinate cross-functional teams, and guide AI adoption and change management for high-value accounts. You will lead ROI analyses, business reviews, and VO development with an eye on governance and risk considerations.

The role requires a strong track record in enterprise customer success, strategic leadership, and the ability to influence at the C-suite level across a diverse, global client base.

Qualifications

• Deep expertise in legal tech, eDiscovery, or a regulated environment.

Responsibilities

• Own Premier-Tier customer outcomes: orchestrate the PSP catalogue, coordinate the account team, and ensure quality of the customer’s success program.
• Own customer health; build the renewal business case as a daily practice.
• Lead ROI summaries, benchmarking reports, and executive-level business reviews.
• Build VO champion relationships and deliver repeatable AI adoption playbooks.

Skills

Account management

Collaboration

Communication

CRM

Customer relationships

Customer success

Relationship management

Strategic planning

Team leadership

Job description

Relativity is seeking a Lead Customer Success Manager to own Premier-Tier customer outcomes, coordinate cross-functional teams, and guide AI adoption and change management for high-value accounts. You will lead ROI analyses, business reviews, and VO development with an eye on governance and risk considerations.

The role requires a strong track record in enterprise customer success, strategic leadership, and the ability to influence at the C-suite level across a diverse, global client base.