Strategic Enterprise CS Leader, 4-Day Week

PDQ; Salt Lake City (UT); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

4-Day Work Week

Equity Participation

Professional development support

Premium medical/dental/vision coverage

Disability and life insurance coverage

401(k) matching

Job summary

PDQ in Salt Lake City, UT, seeks a Strategic Customer Success Manager to own our most complex, high-value accounts. You will drive product adoption, renewal, and expansion, serving as trusted advisor to a curated enterprise portfolio.

You will build executive relationships, coordinate cross-functional teams, and influence product direction to maximize revenue retention and customer loyalty.

Qualifications

• 7+ years of SaaS/B2B customer success or related experience with complex accounts.
• Demonstrated ability to manage enterprise-level relationships and multi-stakeholder teams.
• Proven retention and expansion track record with measurable outcomes.
• Strong CRM skills and MS Office proficiency; able to demo technical SaaS products.
• Ability to orchestrate cross-functional resources to meet customer goals.

Responsibilities

• Manage a focused portfolio of enterprise and high-ARR accounts across onboarding to renewal.
• Build executive-level relationships and align PDQ products with customer goals.
• Develop success plans to drive product adoption and long-term retention.
• Identify upsell opportunities and partner with Sales to expand revenue.
• Onboard new strategic customers and realize full value of PDQ products.
• Voice customer feedback to Product and advocate for account needs.
• Mentor junior Customer Success Managers and share best practices.

Skills

SaaS / B2B customer success

Enterprise relationships

Retention & expansion

CRM proficiency (Salesforce)

CRM proficiency (HubSpot)

MS Office suite (Outlook, Excel, Word,

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Job description

PDQ in Salt Lake City, UT, seeks a Strategic Customer Success Manager to own our most complex, high-value accounts. You will drive product adoption, renewal, and expansion, serving as trusted advisor to a curated enterprise portfolio.

You will build executive relationships, coordinate cross-functional teams, and influence product direction to maximize revenue retention and customer loyalty.