Strategic Enterprise Customer Success Lead

PDQ; South Salt Lake (UT); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

4-Day Work Week

Equity Participation

Professional development support

Premium health coverage for you and/or

Job summary

PDQ is seeking a Strategic Customer Success Manager to own our most complex, highest-value relationships from onboarding to renewal and expansion. This on-site role sits in South Salt Lake City and reports to the VP of Customer Success, driving adoption and loyalty across a curated portfolio of enterprise accounts.

You will build executive relationships, craft tailored success plans, and partner with Sales to identify upsell opportunities, ensuring year-over-year growth and strong retention.

Qualifications

• 7+ years of SaaS/B2B customer success, account management, or sales experience with a focus on managing complex or high-value accounts.
• Demonstrated ability to manage enterprise-level relationships and navigate multi-stakeholder organizations at the executive level.
• Proven track record of driving retention, expansion, and upsell within a book of business with measurable outcomes.

Responsibilities

• Manage a focused portfolio of enterprise and high-ARR accounts across their full customer journey, from onboarding through renewal and expansion.
• Build and maintain executive-level relationships, acting as a trusted advisor who understands each customer's business goals and aligns PDQ products to deliver measurable value.
• Develop and execute tailored success plans that drive product adoption, platform depth, and long-term retention across your book of business.
• Identify and close upsell and cross-sell opportunities across the PDQ product suite, partnering with Sales to expand revenue within your accounts.
• Onboard high-ARR accounts, helping our most strategic new customers navigate their adoption of PDQ products and realize the full value of their purchase.
• Serve as the voice of the customer internally, delivering consolidated product feedback to PDQ Product Managers and advocating for strategic account needs.
• Mentor junior Customer Success Managers, sharing best practices and helping elevate the broader CS team

Skills

SaaS Customer Success

Enterprise Relationships

CRM: Salesforce/HubSpot

Executive Communication

Opportunity Management

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office Suite

CRM: Salesforce/HubSpot

Job description

PDQ is seeking a Strategic Customer Success Manager to own our most complex, highest-value relationships from onboarding to renewal and expansion. This on-site role sits in South Salt Lake City and reports to the VP of Customer Success, driving adoption and loyalty across a curated portfolio of enterprise accounts.

You will build executive relationships, craft tailored success plans, and partner with Sales to identify upsell opportunities, ensuring year-over-year growth and strong retention.