Strategic Enterprise Client Success Manager II

NextGen Healthcare, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

NextGen Healthcare is seeking a Client Success Manager II to advocate for enterprise clients, drive retention, and guide client strategy. You will build relationships with decision-makers, including C-suite leaders, and coordinate with internal SMEs to realize client goals.

Responsibilities include managing a portfolio of mid-market and enterprise clients, leading governance and business reviews, and identifying expansion opportunities while ensuring delivery excellence and value realization

Qualifications

• Bachelor's degree in business administration, healthcare administration, or related field.
• 8 years of account management, sales, or services experience.
• 6 years in Healthcare IT or ambulatory/health system settings.

Responsibilities

• Manage a portfolio of Mid-Market and Enterprise clients as trusted advisor.
• Lead governance, risk management, and quarterly business reviews with executives.
• Identify growth opportunities and drive client retention and revenue expansion.
• Collaborate with internal teams to align objectives and deliver value.
• Monitor client health, adoption, SLA compliance, and outcome metrics.

Skills

Account management

Client relationship management

Executive communication

Strategy development

Cross-functional collaboration

Education

Bachelor's degree in Business/Healthcare Admin

Tools

CRM software

Job description

NextGen Healthcare is seeking a Client Success Manager II to advocate for enterprise clients, drive retention, and guide client strategy. You will build relationships with decision-makers, including C-suite leaders, and coordinate with internal SMEs to realize client goals.

Responsibilities include managing a portfolio of mid-market and enterprise clients, leading governance and business reviews, and identifying expansion opportunities while ensuring delivery excellence and value realization