Strategic Enterprise Client Success Manager

Empathy; New York (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Premium healthcare

Paid time off

Flexible parental leave

Company-sponsored 401(k) plan

Annual retreats

Team lunches

Job summary

Empathy is seeking an Enterprise Client Success Manager to enhance client experiences for their life insurance clients. This role requires a minimum of 6 years of experience in account management or client success, particularly within SaaS environments. Responsibilities include overseeing the client journey, providing support for upsells, and collaborating with cross-functional teams. The position offers a competitive salary between $130,000-$150,000, along with a robust benefits package, including premium healthcare and a 401(k) plan.

Qualifications

• 6+ years of experience in account management or client success.
• Experience overseeing the client lifecycle post-sale.
• Exceptional organizational and analytical skills.
• Strong interpersonal and communication abilities.

Responsibilities

• Support enterprise life insurance clients through best-in-class experiences.
• Oversee implementation, engagement, upsells, and renewals.
• Manage client communications and reporting on various metrics.
• Collaborate with cross-functional teams to address client challenges.

Skills

Client management

Analytical skills

Interpersonal skills

Organizational skills

Communication skills

Tools

Salesforce

Notion

Slack

Job description

Empathy is seeking an Enterprise Client Success Manager to enhance client experiences for their life insurance clients. This role requires a minimum of 6 years of experience in account management or client success, particularly within SaaS environments. Responsibilities include overseeing the client journey, providing support for upsells, and collaborating with cross-functional teams. The position offers a competitive salary between $130,000-$150,000, along with a robust benefits package, including premium healthcare and a 401(k) plan.