Strategic Enterprise Client Success Lead (Hybrid NYC)

PulseRise Technologies; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PulseRise Technologies is seeking a Senior Client Success Manager to build strategic partnerships and manage 5-7 high-value enterprise accounts in a hybrid role based in NYC. This position emphasizes proactive engagement and transforming frontline insights into product intelligence.

The ideal candidate should have over 4 years of experience in B2B client success, strong analytical skills, and a track record of navigating complex relationships. The role offers a unique opportunity to influence client management processes in the Financial Technology industry.

Qualifications

• Minimum of 4 years' experience in high-touch B2B client success or strategic account management.
• Proven ability to manage complex client relationships during escalations.
• Strong analytical skills with experience using SQL and BI tools.

Responsibilities

• Own 5–7 enterprise accounts as primary relationship manager.
• Build trust during both successes and crises.
• Lead monthly performance reviews with data-backed solutions.

Skills

B2B client success

Strategic account management

Analytical skills

Cross-functional collaboration

Strong written communication

Tools

SQL

Excel

BI tools (Mode, Looker, Tableau)

Job description

PulseRise Technologies is seeking a Senior Client Success Manager to build strategic partnerships and manage 5-7 high-value enterprise accounts in a hybrid role based in NYC. This position emphasizes proactive engagement and transforming frontline insights into product intelligence.

The ideal candidate should have over 4 years of experience in B2B client success, strong analytical skills, and a track record of navigating complex relationships. The role offers a unique opportunity to influence client management processes in the Financial Technology industry.