Strategic Enterprise Client Success Lead

kalepa.ai; New York (NY); Hybrid; USD 135,000 - 190,000; Full time

Benefits offered by this job

Equity options

401(k) match

Medical, vision & dental coverage

PTO 20 days

Job summary

Kalepa is seeking a Growth/Client Success professional to own client partnerships for our SaaS platform used by leading US insurers. You will lead deployment, onboarding, and value delivery to maximize ARR and client satisfaction.

Build relationships across technical, operational, and executive stakeholders, deliver training, Present to C-levels, and help scale a world-class client success function while traveling to client sites when possible.

Qualifications

• 5+ years in client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales.

Responsibilities

• Own client partnerships and drive deployment of Kalepa’s SaaS platform.
• Deliver training and presentations to client stakeholders.
• Analyze impact on client KPIs and drive ARR growth.
• Collaborate with Product to relay client feedback and roadmap requests.

Skills

Client-facing SaaS

Growth consulting

Technical sales

Analytical mindset

Communication skills

Job description

Kalepa is seeking a Growth/Client Success professional to own client partnerships for our SaaS platform used by leading US insurers. You will lead deployment, onboarding, and value delivery to maximize ARR and client satisfaction.

Build relationships across technical, operational, and executive stakeholders, deliver training, Present to C-levels, and help scale a world-class client success function while traveling to client sites when possible.