Global Enterprise Client Success Leader (SaaS)

Kalepa; United States; Remote; USD 135,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Equity options

401(k) plan with employer match

Excellent benefits

20 days PTO

Job summary

Kalepa is hiring for a Client Success role in the US. You will own client partnerships, deploy Kalepa’s SaaS platform end-to-end, and build strong relationships across technical, operations, and executive teams to drive value and ARR growth.

You will travel to client sites as needed and partner with leadership to grow a world-class Client Success function. You will work with some of the largest US insurers and regional carriers, reporting to the VP of Growth / Client Success.

Qualifications

• 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
• Hustle-driven with a track record of delivering results.
• Strong analytical and technical foundation, commercially oriented and data-driven.
• Excited about bringing a world-class solution to clients to rapidly grow ARR.
• Understand clients' problems in detail and communicate openly and respectfully.

Responsibilities

• Master Kalepa’s SaaS platform.
• Own end-to-end deployment and configuration from kickoff to go-live.
• Build trusted relationships with client stakeholders across technical, operational, and executive teams.
• Prepare and deliver presentations to C-level executives.
• Plan, execute, and lead client user training.
• Leverage large datasets to analyze impact on client KPIs.
• Coordinate with Product to support growth via issue remediation and enhancements.

Skills

Client-facing

Enterprise SaaS

Growth

Consulting

Sales engineering

Technical sales

Job description

Kalepa is hiring for a Client Success role in the US. You will own client partnerships, deploy Kalepa’s SaaS platform end-to-end, and build strong relationships across technical, operations, and executive teams to drive value and ARR growth.

You will travel to client sites as needed and partner with leadership to grow a world-class Client Success function. You will work with some of the largest US insurers and regional carriers, reporting to the VP of Growth / Client Success.