Strategic Customer Success & Growth Partner

Kalibrate; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Kalibrate seeks a Customer Success Manager to partner with clients, deliver software and analytics solutions, and drive commercial growth across accounts. You will own client-facing deliverables, manage professional services engagements, and nurture long-term partnerships.

You''ll present insights, translate analytics into actionable business value, coordinate with product and analytics teams, and lead renewal and upsell opportunities while maintaining high client satisfaction.

Qualifications

• Bachelor’s degree in Business, Analytics, Marketing, or related field.
• 5+ years of experience in customer success, account management, or professional services in a software or analytics environment.
• Strong presentation and communication skills, with experience leading client meetings.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with analytics concepts and software platforms (e.g., BI tools).

Responsibilities

• Own all client-facing deliverables related to software and analytics projects.
• Ensure timely and high-quality delivery of presentations, reports, and insights.
• Maintain accountability for the results and outcomes of professional services.
• Finalize the development of client presentations.
• Serve as the primary presenter in client meetings, articulating insights, recommendations, and strategic value.
• Translate complex analytics into actionable business insights for clients.
• Partner with internal analytics and platform teams to align on project goals and timelines.
• Own the renewal process for assigned accounts, ensuring timely and successful contract extensions.
• Identify and drive upsell opportunities, including: Additional software licenses; New professional services engagements; Software modules and feature expansions.
• Build and maintain strong relationships with client stakeholders.
• Act as the voice of the customer internally, advocating for client needs and priorities.
• Monitor client satisfaction and proactively address issues or concerns.

Skills

Presentation

Communication

Project management

Cross-functional collaboration

Education

Bachelor’s degree in Business/Analytics/Marketing

Master’s degree preferred

Tools

BI tools

Job description

Kalibrate seeks a Customer Success Manager to partner with clients, deliver software and analytics solutions, and drive commercial growth across accounts. You will own client-facing deliverables, manage professional services engagements, and nurture long-term partnerships.

You''ll present insights, translate analytics into actionable business value, coordinate with product and analytics teams, and lead renewal and upsell opportunities while maintaining high client satisfaction.