Strategic Enterprise Accounts Lead — EU Remote

Uncountable; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Uncountable is seeking an Enterprise Account Manager to lead a portfolio of top-tier accounts across the EU, including London and Munich, with remote options. You will own relationships at the executive level, drive GRR/NRR metrics, and shape renewal and expansion discussions.

The role requires 3–6+ years in account management or customer success within analytics or enterprise software. Travel 20–30% and strong leadership are essential.

Qualifications

• 3–6+ years of experience in account management, customer success, or a related field.
• Deep experience leading strategic enterprise accounts and building executive-level partnerships.
• Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
• Comfort working with a technical product, technical buyers/users, and complex implementations.
• Outstanding executive presence and communication skills.
• Excellent analytical and problem-solving abilities.
• A proactive, entrepreneurial mindset with strong ownership instincts.
• Ability to travel 20–30%.
• Experience working with complex, multi-divisional, multi-geographic customers.

Responsibilities

• Act as executive sponsor for Uncountable’s most strategic accounts, owning the relationship at the highest level.
• Own GRR, NRR, and account health across your book of business.
• Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
• Define long-term account approach for renewals, expansion, and complex commercial discussions.
• Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
• Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
• Model exceptional ownership and reinforce the cultural norms that define Uncountable’s approach to customers.
• Drive the pace, priorities, and strategic direction of the AM function as it scales.

Job description

Uncountable is seeking an Enterprise Account Manager to lead a portfolio of top-tier accounts across the EU, including London and Munich, with remote options. You will own relationships at the executive level, drive GRR/NRR metrics, and shape renewal and expansion discussions.

The role requires 3–6+ years in account management or customer success within analytics or enterprise software. Travel 20–30% and strong leadership are essential.