Strategic Enterprise Account Leader

Uncountable Inc.; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Uncountable Inc. is seeking an exceptional Enterprise Account Manager to own strategy and outcomes for our largest customers.

You will oversee a portfolio of top-tier accounts and set the standards for long-term partnerships, combining relationship-building with strategic execution in a high-visibility role. This position requires experience in account management or customer success for analytics products or enterprise software, strong executive presence, and the ability to drive renewals,

Formación

• 3–6+ years in account management or customer success.
• Deep experience leading strategic enterprise accounts and executive partnerships.
• Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
• Comfort working with a technical product, technical buyers/users, and complex implementations.
• Outstanding executive presence and communication skills.
• Excellent analytical and problem-solving abilities.
• A proactive, entrepreneurial mindset with strong ownership instincts.
• Ability to travel 20–30%.
• Experience working with complex, multi-divisional, multi-geographic customers.
• Passion for science, chemistry, or artificial intelligence.
• An aptitude for statistics, mathematics.
• Experience scaling an account management or customer success team at a growth-stage company.

Responsabilidades

• Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
• Own GRR, NRR, and account health across your book of business.
• Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
• Define long-term account approach for renewals, expansion, and complex commercial discussions.
• Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
• Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
• Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
• Drive the pace, priorities, and strategic direction of the AM function as it scales.

Conocimientos

Account management

Customer success

Executive presence

Strategic negotiation

Analytical thinking

Descripción del empleo

Uncountable Inc. is seeking an exceptional Enterprise Account Manager to own strategy and outcomes for our largest customers.

You will oversee a portfolio of top-tier accounts and set the standards for long-term partnerships, combining relationship-building with strategic execution in a high-visibility role. This position requires experience in account management or customer success for analytics products or enterprise software, strong executive presence, and the ability to drive renewals,