Strategic Enterprise Account Manager – Construction Tech

Pulley; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Pulley is seeking an Enterprise Account Manager to own a portfolio of 20-40 enterprise and mid-market customers, driving renewals, expansion, and long-term customer success while partnering with our customer-facing services team to ensure customers get the most value from both our software and our permitting expertise.

In this role, you will lead executive business reviews, strategic account planning, and customer success conversations, partnering with Product, Engineering, and Sales to deliver

Qualifications

• 3 - 5+ years of experience in Enterprise Account Management, Customer Success, or another quota-carrying commercial role.
• Experience owning renewals, expansion, and revenue growth within existing customer accounts.
• Experience managing complex B2B accounts with multiple stakeholders, including executive-level relationships.
• Strong commercial instincts and a track record of consistently achieving quota.
• Excellent communication, organization, and account planning skills.
• Comfortable operating in a fast-moving startup environment where you're willing to do both strategic and tactical work.
• Excited to work hybrid from our New York City office.

Responsibilities

• Own customer relationships from onboarding through renewal.
• Drive renewals, expansion, and long-term account growth across your portfolio.
• Build relationships with stakeholders at every level, from day-to-day users to executive sponsors.
• Lead executive business reviews, strategic account planning, and customer success conversations.
• Partner closely with our customer-facing services team, Product, Engineering, and Sales to deliver exceptional customer outcomes.
• Bring customer feedback and market insights back to the business to improve our product and customer experience.

Skills

Enterprise account management

Customer success

B2B sales

Strategic account planning

Executive communication

Cross-functional collaboration

Job description

Pulley is seeking an Enterprise Account Manager to own a portfolio of 20-40 enterprise and mid-market customers, driving renewals, expansion, and long-term customer success while partnering with our customer-facing services team to ensure customers get the most value from both our software and our permitting expertise.

In this role, you will lead executive business reviews, strategic account planning, and customer success conversations, partnering with Product, Engineering, and Sales to deliver