Strategic Enterprise Account Leader

TrueML Technology, LLC; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Retirement savings options

Disability and life insurance

FSA

Parental leave, volunteer and voting休

Job summary

TrueAccord, a subsidiary of TrueML, seeks a Senior Client Manager to own strategic enterprise partnerships and drive portfolio growth. You will blend financial acumen, digital collections expertise, and executive influence to enhance client health and revenue.

You will translate complex metrics into compelling narratives, collaborate with Analytics and Product, and lead programs that scale debt recovery while maintaining strong client satisfaction across global accounts.

Qualifications

• Experience across Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services.
• Strong ability to translate raw metrics into actionable business insights and recommendations.
• Proven record of leading complex, multi-stakeholder transformations without direct authority.

Responsibilities

• Lead a high-impact portfolio of enterprise clients, partnering with Sales to uncover expansion opportunities and hit revenue goals.
• Translate performance metrics into strategic narratives during Business Reviews with Analytics.
• Represent the client internally to Product and Engineering to influence roadmap and priorities.
• Serve as the primary point of escalation and build proactive risk dashboards to track satisfaction.
• Guide clients through digital-first collections and performance tuning initiatives.
• Mentor junior team members and align internal teams with client success.

Skills

Strategic leadership

Data storytelling

Cross-functional collaboration

Client management

Education

Bachelor's degree

Job description

TrueAccord, a subsidiary of TrueML, seeks a Senior Client Manager to own strategic enterprise partnerships and drive portfolio growth. You will blend financial acumen, digital collections expertise, and executive influence to enhance client health and revenue.

You will translate complex metrics into compelling narratives, collaborate with Analytics and Product, and lead programs that scale debt recovery while maintaining strong client satisfaction across global accounts.