Strategic Enterprise Account Growth Leader

withpulley; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Pulley is seeking an Enterprise Account Manager to own a portfolio of 20–40 enterprise and mid-market customers, driving renewals, expansion, and long-term customer success with our services team.

You will build relationships from day-to-day users to executives, lead strategic reviews, and partner with Product, Engineering, and Sales to deliver exceptional outcomes. Hybrid NYC office is expected.

Qualifications

• 3-5+ years in Enterprise Account Management or quota-carrying roles.
• Experience owning renewals, expansion, and revenue growth.
• Experience managing complex B2B accounts with multiple stakeholders.
• Strong commercial instincts and a track record of quota achievement.
• Excellent communication, organization, and account planning skills.
• Comfortable in a fast-moving startup environment; hybrid NYC office.

Responsibilities

• Own customer relationships from onboarding through renewal.
• Drive renewals, expansion, and long-term account growth.
• Build relationships with stakeholders at every level, from day-to-day users to executive sponsors.
• Lead executive business reviews, strategic account planning, and customer success conversations.
• Partner closely with our customer-facing services team, Product, Engineering, and Sales to deliver exceptional customer outcomes.
• Bring customer feedback and market insights back to the business to improve our product and customer experience.

Skills

Enterprise Account Management

Customer Success

Quota carrying

Renewals

Account planning

Executive relationships

Job description

Pulley is seeking an Enterprise Account Manager to own a portfolio of 20–40 enterprise and mid-market customers, driving renewals, expansion, and long-term customer success with our services team.

You will build relationships from day-to-day users to executives, lead strategic reviews, and partner with Product, Engineering, and Sales to deliver exceptional outcomes. Hybrid NYC office is expected.