Enterprise Account Lead, Permitting Solutions

Pulley; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Remote role

Job summary

Pulley is seeking a Strategic Account Lead to own 1–2 of Pulley's largest enterprise accounts. You’ll be the main point of contact for the customer and the link between their needs and what our internal teams deliver.

This role is remote and designed for someone who is genuinely customer-obsessed: you treat the customer's goals as your own, stay a step ahead of requests, and measure success by theirs. This role fits someone who wants to be embedded near the customer they support and who can

Qualifications

• 4–8 years of experience in project management, program management, or a related client-facing role.
• Background in construction, real estate, architecture, permitting, or a related field with the ability to read project status and permitting terminology.
• Customer-obsessed attitude with proactive behavior and trust-building.
• Proven ability to oversee large, complex programs and coordinate multiple workstreams.
• Strong written and verbal communication to translate updates for customers.

Responsibilities

• Portfolio visibility: maintain a current view of the account's full project portfolio and coordinate with regional leads.
• Customer relationship management: be the go-to contact for decision-makers, lead check-ins, and support renewals.
• Stakeholder onboarding & growth: onboard new stakeholders and coordinate with architects and engineers.
• Internal enablement: represent the voice of the customer to internal teams and push for process improvements.

Skills

Project management

Client relationship

Account management

Cross-functional collaboration

Communication

Job description

Pulley is seeking a Strategic Account Lead to own 1–2 of Pulley's largest enterprise accounts. You’ll be the main point of contact for the customer and the link between their needs and what our internal teams deliver.

This role is remote and designed for someone who is genuinely customer-obsessed: you treat the customer's goals as your own, stay a step ahead of requests, and measure success by theirs. This role fits someone who wants to be embedded near the customer they support and who can