Strategic Enterprise Account Director

Five9; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Five9, a leader in cloud contact center software, seeks an Enterprise Account Director to manage a defined set of accounts and act as a trusted advisor. You will own the relationship, drive new revenue opportunities, and retain customers across complex sales cycles.

The role emphasizes relationship selling, cross-sell and upsell of Five9 products, with travel up to 50% and a focus on Five9’s AI offerings to boost contact center efficiency.

Qualifications

• Proven enterprise software sales experience preferred.
• Experience managing named accounts and complex deals.
• Excellent communication and presentation skills.
• Willingness to travel up to 50% and manage multiple stakeholders.

Responsibilities

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.
• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.

Skills

Account management

Relationship mgmt

Sales strategy

Cold outreach

Negotiation

Job description

Five9, a leader in cloud contact center software, seeks an Enterprise Account Director to manage a defined set of accounts and act as a trusted advisor. You will own the relationship, drive new revenue opportunities, and retain customers across complex sales cycles.

The role emphasizes relationship selling, cross-sell and upsell of Five9 products, with travel up to 50% and a focus on Five9’s AI offerings to boost contact center efficiency.