Enterprise Sales Account Director

Five9; United States; Remote; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

Five9, a leader in cloud contact center software, seeks an Enterprise Account Director to manage a defined set of accounts and act as a trusted advisor. You will own the relationship, drive new revenue opportunities, and retain customers across complex sales cycles.

The role emphasizes relationship selling, cross-sell and upsell of Five9 products, with travel up to 50% and a focus on Five9’s AI offerings to boost contact center efficiency.

Qualifikationen

• Proven enterprise software sales experience preferred.
• Experience managing named accounts and complex deals.
• Excellent communication and presentation skills.
• Willingness to travel up to 50% and manage multiple stakeholders.

Aufgaben

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.
• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.

Kenntnisse

Account management

Relationship mgmt

Sales strategy

Cold outreach

Negotiation

Jobbeschreibung

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Enterprise Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.

A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

This role is focused on relationship selling and requires up to 50% travel.

Key Responsibilities:

Customer Relationship Management:

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

Sales Strategy Development:

• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.

Upselling and Cross-selling:

• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.

Market and Competitor Analysis:

• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.

Key Responsibilities (continued):

• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure. (Note: Remove stray ' (Note:' to fix stray correct markup?)