Strategic Engagement Manager – Legal AI Adoption

Legora; Denver (CO); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Denver office

Job summary

Legora, a Denver-based AI-native legal‑tech company, is seeking an experienced Engagement Manager to lead post‑sale customer experience for a portfolio of law firms and corporate legal teams. You will own onboarding, adoption, and long‑term value realization, turning Legora into an embedded part of how clients work.

Design client adoption playbooks, sequence initiatives from rollout to enterprise adoption, and translate client goals into measurable outcomes.

Qualifications

• Consulting or transformation background within large, complex organizations.
• Experience building tailored transformation roadmaps and adoption plans with measurable outcomes.
• 3–6 years for Manager; 5–8 years for Senior Manager in management consulting, legal, LegalTech, or customer success in an AI-native B2B vertical.
• Track record of driving adoption, retention, and satisfaction with enterprise clients.
• Experience with regulated or complex industries or ability to learn a complex domain quickly.

Responsibilities

• Design each client’s adoption playbook and tailored change-management approach.
• Execute rollout to enterprise-wide adoption and adapt to evolving client needs and Legora capabilities.
• Act as a strategic advisor aligning client goals with Legora’s roadmap and enablement.
• Drive value through structured operating cadence: success plans, enablement, stakeholder check-ins, and value reviews.
• Coordinate cross-functional teams (GTM, Product, Legal Engineering, Engineering, Marketing, Support) for end-to-end account success.
• Partner with GTM on commercial moments to ensure seamless transitions and identify expansion opportunities.
• Translate customer feedback into product and roadmap improvements.

Skills

Change management

Stakeholder management

Project management

Communication

Executive coaching

AI/Tech fluency

Fast‑paced environment

Job description

Legora, a Denver-based AI-native legal‑tech company, is seeking an experienced Engagement Manager to lead post‑sale customer experience for a portfolio of law firms and corporate legal teams. You will own onboarding, adoption, and long‑term value realization, turning Legora into an embedded part of how clients work.

Design client adoption playbooks, sequence initiatives from rollout to enterprise adoption, and translate client goals into measurable outcomes.