Strategic Education Tech Customer Success Partner

Cengage Group; Boise (ID); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage, a global education technology company serving millions of learners, is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor to customers within your assigned territory. You will ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption and long-term value.

This role involves building strong relationships, retaining and renewing customers to meet revenue targets, and developing tailored success

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Excellent communication

Analytical skills

Explain technical concepts

Prioritize multiple needs

Education

Bachelor’s degree preferred

Job description

Cengage, a global education technology company serving millions of learners, is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor to customers within your assigned territory. You will ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption and long-term value.

This role involves building strong relationships, retaining and renewing customers to meet revenue targets, and developing tailored success