Education Tech Customer Success Partner

Cengage; California (MO); On-site; USD 67,000 - 87,100; Full time

Benefits offered by this job

Travel 20-30%

Job summary

Cengage is seeking a Customer Success Consultant to partner with higher education customers, driving adoption of our learning platforms and ensuring renewals and expansion across the client base.

You will build strong relationships, tailor success plans, and deliver proactive guidance using data-driven insights. This role involves travel and collaboration with sales, product, and support teams to maximize value for institutions.

Qualifications

• Demonstrated ability to quickly learn new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in business terms.
• Skilled at managing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the lifecycle.
• Achieve and/or exceed revenue targets by renewing and expanding customer relationships.
• Develop and implement tailored success plans aligning with customer goals.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during high-severity issue resolution to ensure timely outcomes.
• Conduct regular health checks to assess value realization and growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Fast learner

Excellent communication

Analytical mindset

Explain technical concepts

Multi-task management

Education

Bachelor’s degree preferred

5+ years in Sales or Customer Success

Experience in Educational Technology or Higher Education

Familiarity with LMS

Job description

Cengage is seeking a Customer Success Consultant to partner with higher education customers, driving adoption of our learning platforms and ensuring renewals and expansion across the client base.

You will build strong relationships, tailor success plans, and deliver proactive guidance using data-driven insights. This role involves travel and collaboration with sales, product, and support teams to maximize value for institutions.