Strategic Education Data & Process Analyst

Pearson; Springfield (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual incentive program

Job summary

Pearson is seeking an analytical and detail-oriented Business Analyst to support data-driven decisions across Product Management, School Operations, Technology and Engineering. The role partners with stakeholders to perform discovery, requirements documentation, and governance activities for students, families, educators, and operations.

The ideal candidate combines strong analytical skills with curiosity, systems thinking, and problem solving, translating needs into actionable requirements

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology or related field.
• 2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
• Support stakeholder alignment by facilitating discussions and documenting decisions.
• Ensure requirements support defined business objectives and success measures.
• Participate in service intake reviews to identify potential business, compliance, and governance impacts.
• Prepare documentation for governance review and ensure alignment with processes.
• Partner with Compliance, Product, Operations, and Data teams to support review and implementation.
• Track decisions, risks, and follow-up actions related to governance items.
• Serve as an SME on enrollment matters to support PVS teams in renewals, RFPs, SOA, and Charter Applications.
• Analyze operational, product, customer, and business data to identify trends, risks, opportunities, and root causes.
• Develop insights and recommendations that support prioritization and decision-making.
• Assist with defining and tracking KPIs and success metrics.
• Create reports, dashboards, and presentations that communicate findings effectively.
• Partner with Product Management, Engineering, Operations, Customer Success, Data & Analytics, Compliance, and School Leadership teams.
• Participate in workshops and cross-functional sessions to gather information.
• Build productive relationships with stakeholders across the organization.
• Manage dependencies, risks, assumptions, and business impacts throughout initiatives.
• Support testing, validation, and implementation activities.
• Analyze post-launch results and recommend improvements.
• Identify opportunities to leverage AI, automation, and analytics capabilities.
• Contribute to continuous improvement through data-driven recommendations.

Skills

Business Analysis

Stakeholder Collaboration

Analytical Thinking

Communication

Problem Solving

Education

Bachelor's degree in Business, Information Systems, Analytics, Education, Technology

Tools

Salesforce

Jira

Confluence

Microsoft Power Platform

Job description

Pearson is seeking an analytical and detail-oriented Business Analyst to support data-driven decisions across Product Management, School Operations, Technology and Engineering. The role partners with stakeholders to perform discovery, requirements documentation, and governance activities for students, families, educators, and operations.

The ideal candidate combines strong analytical skills with curiosity, systems thinking, and problem solving, translating needs into actionable requirements