EdTech Business Analyst: Data, Processes & Insights

Pearson; Concord (NH); On-site; USD 60,000 - 75,000; Full time

Job summary

Pearson is seeking an analytical and detail-oriented Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. You will partner with Product Management, School Operations, Technology, and Engineering to discover needs and document requirements across programs serving students, families, educators, and operations.

You will analyze data to identify trends, define KPIs, and create actionable insights.

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
• Support stakeholder alignment by facilitating discussions and documenting decisions.
• Ensure requirements support defined business objectives and success measures.
• Participate in service intake reviews to identify potential business, compliance, and governance impacts.
• Prepare documentation for governance review and align with established processes.
• Partner with Compliance, Product, Operations, and Data teams to support review and implementation.
• Track decisions, risks, and follow-up actions related to governance items.
• Analyze operational, product, customer, and business data to identify trends, risks, and opportunities.
• Develop insights and recommendations to support prioritization and decision-making.
• Create reports, dashboards, and presentations to communicate findings.
• Partner with Product Management, Engineering, Operations, Data & Analytics, Compliance, and School Leadership teams.
• Identify opportunities to leverage AI, automation, and analytics to improve user experience and effectiveness.
• Support testing, validation, and implementation to meet business requirements.

Skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Communication skills

Salesforce experience

Education

Bachelor's degree or equivalent in Business/IS/Analytics/Education/Technology

Tools

Salesforce

Jira

Confluence

Power Platform

Job description

Pearson is seeking an analytical and detail-oriented Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. You will partner with Product Management, School Operations, Technology, and Engineering to discover needs and document requirements across programs serving students, families, educators, and operations.

You will analyze data to identify trends, define KPIs, and create actionable insights.