Strategic Education CSM — AI-Driven Impact

Salesforce; Chicago (IL); On-site; USD 123,000 - 186,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health support

Paid parental leave

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a seasoned Customer Success Manager (CSM) for the Education Portfolio to ensure high-value university customers achieve maximum ROI from Signature Success on the Salesforce platform.

You will serve as a trusted advisor, forging deep relationships across customer and account teams, managing major incidents and coordinating cross-functional teams for optimal platform health and renewal outcomes.

Qualifications

• 8+ years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

Responsibilities

• Act as single point of accountability for orchestration of Signature deliverables, experience, renewal, and expansion.
• Cultivate relationships with customer IT and business leadership, sponsors, and decision-makers.
• Coordinate completion of the Signature Success catalog of services for your customers.
• Provide proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new features and annual release schedules.
• Explain value of Signature Success and ensure alignment across collaborators.
• Advocate for customers during triage and resolution of high severity cases.
• Occasional travel to customer sites and after-hours coverage as needed.

Skills

Technical CS

SaaS expertise

Project leadership

Technology consulting

Solutions architecture

Communication skills

Executive communication

Job description

Salesforce is seeking a seasoned Customer Success Manager (CSM) for the Education Portfolio to ensure high-value university customers achieve maximum ROI from Signature Success on the Salesforce platform.

You will serve as a trusted advisor, forging deep relationships across customer and account teams, managing major incidents and coordinating cross-functional teams for optimal platform health and renewal outcomes.