Strategic DTC Process Analyst for Growth & Optimization

M S International, Inc.; Orange (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

M S International, Inc. is seeking a Business Process Analyst to support the e-commerce business by enhancing customer experience and driving sales goals. The BPA collaborates with IT and Operations to optimize DTC processes, ensure timely deliveries, and deploy new tools.

This high-visibility role requires strong data analytics, cross-functional communication, and the ability to manage multiple projects from initiation to completion in a fast-paced, Agile environment.

Qualifications

• Manage multiple projects simultaneously.
• Analyze data and feedback using quantitative and qualitative methods.
• Communicate clearly and effectively.
• Solve problems efficiently.
• Evaluate results and measure performance against goals.
• Work independently with minimal guidance on multiple projects.
• Apply strong business acumen, including knowledge of financial reporting and metrics.
• Demonstrate systems administration experience.
• Understand retail and/or ecommerce operations, including ERP and WMS systems.
• Use prototyping, modeling, and process flow tools effectively.
• Define workflows and processes in a fast-paced, Agile, distributed environment.
• Proficient in MS Office applications, including Access, Excel, Project, and Vision.

Responsibilities

• Organize, update, create, and improve best practices for direct-to-consumer (DTC) processes and workflows.
• Collaborate across business functions to manage interdependencies and requirements for process improvements.
• Lead culture of sharing and adopting best practices in DTC flows.
• Support selection, development, and implementation of new tools and processes.
• Support process execution to maintain compliance standards across markets and ensure deployment of DTC strategy in the US.
• Manage projects from initiation to completion, delivering on time and within budget.
• Coordinate communication and resource allocation between back office and warehouses.
• Analyze and improve data visibility, scenario audits, analyses, and models continuously.
• Apply qualitative an quantitative analytics to processes, including creating KPIs aligned with expectations.
• Support strategies for gathering, analyzing, and disseminating data to back office partners.
• Assist with maintenance, upgrades, testing, and implementation of tools, forums, and reporting enhancements.
• Perform additional duties as required or requested.

Skills

Project management

Data analysis

Cross-functional collaboration

Process improvement

Agile methodology

Communication

Independent work

Business acumen

MS Office

Tools

MS Office Suite

Job description

M S International, Inc. is seeking a Business Process Analyst to support the e-commerce business by enhancing customer experience and driving sales goals. The BPA collaborates with IT and Operations to optimize DTC processes, ensure timely deliveries, and deploy new tools.

This high-visibility role requires strong data analytics, cross-functional communication, and the ability to manage multiple projects from initiation to completion in a fast-paced, Agile environment.