Sr. IT Business Analyst -DtC (E-commerce/Retail)

Bull City Talent Group; Princeton (NJ); On-site; USD 100,000 - 130,000; Part time

Job summary

A recruitment agency is seeking a Senior IT Business Analyst for a contract role focusing on Shopify-based direct-to-consumer ecosystems. The ideal candidate will have over 7 years of experience in business analysis, specifically with Shopify DTC platforms. Responsibilities include leading business analysis projects, documenting systems integration, and ensuring alignment between business objectives and technology capabilities. Strong communication skills are essential for engaging with technical and non-technical stakeholders.

Qualifications

• 7+ years of Business Analysis experience, 3+ years in Shopify DTC ecosystems.
• Proven experience conducting current-state and gap analyses for Shopify.
• Bachelor’s degree in Information Technology or related field; MBA a plus.

Responsibilities

• Lead business analysis of acquired organization's Shopify DTC platform.
• Conduct assessments of order processing workflows and fulfillment processes.
• Map and document business processes and data flows across systems.

Skills

Business Analysis

E-commerce processes

Analytical skills

Communication skills

Shopify apps

Education

Bachelor’s degree in Information Technology or related field

Tools

Shopify

APIs

ERP data flows

Job description

Sr. IT Business Analyst -DtC (E-commerce/Retail)

Bull City Talent Group's direct client has an immediate need for a highly skilled Senior IT Business Analyst with deep experience in Shopify-based direct-to-consumer (DTC) ecosystems. This role will play a critical part in assessing and documenting the current-state architecture, processes, and integrations of a newly acquired Shopify DTC site. The ideal candidate is a strategic thinker, strong communicator, and hands‑on analyst capable of translating complex technical details into clear business insights.

Job Duties & Responsibilities

• Lead the end-to-end business analysis of the acquired organization’s existing Shopify DTC platform, including storefront configuration, apps, integrations, workflows, and operational dependencies.
• Conduct detailed current-state assessments of order processing workflows, fulfillment processes, site plugins/apps, payment processing, customer data capture, and data synchronization with back‑end systems (e.g., ERP, CRM, OMS, ESP).
• Map and document business processes, data flows, system interactions, integration points, and dependencies across Shopify and connected systems.
• Evaluate how customer, order, product, and inventory data is exchanged between Shopify and the ERP, identifying process gaps, risks, inefficiencies, and opportunities for improvement.
• Partner closely with IT, operations, e‑commerce, supply chain, finance, and leadership stakeholders to gather requirements, validate findings, and ensure full visibility into current workflows and system behavior.
• Prepare and deliver clear and comprehensive synopsis documentation, including architectural diagrams, process maps, integration overviews, and recommendations for future‑state considerations.
• Facilitate cross‑functional meetings, workshops, and interviews to obtain a complete understanding of business needs and technical constraints.
• Translate complex technical concepts into concise, business‑friendly language for executive‑level communication.
• Support post‑acquisition integration planning by providing insights, gap analyses, and solution options.
• Ensure alignment between business objectives and technology capabilities, advocating for best practices in e‑commerce and DTC operations.

Required Skills & Experience

• 7+ years of Business Analysis experience, with at least 3+ years focused specifically on Shopify DTC ecosystems.
• Proven experience conducting current‑state and gap analyses for Shopify storefronts and associated back‑end integrations.
• Strong understanding of e‑commerce processes: order lifecycle, payments, fulfillment, inventory, returns, customer messaging, and analytics.
• Strong analytical and documentation skills, including process mapping, data flow diagrams, and requirements definition.
• Ability to operate independently, manage multiple workstreams, and navigate ambiguity in a fast‑paced environment.
• Exceptional communication skills with the ability to engage effectively with both technical and non‑technical stakeholders.
• Hands‑on experience with Shopify apps, Liquid templates, APIs, integration middleware, and ERP data flows.
• Experience supporting M&A integration activities in an IT or e‑commerce context is a plus.
• Bachelor’s degree in Information Technology, Business, or related field; MBA or advanced degree a plus.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Manufacturing, and Consumer Services