Strategic Distributor Account Manager - Manufacturing

Koch Industries Inc.

Georgetown (TX)

On-site

USD 70,000 - 100,000

Full time

5 days ago

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Job summary

Koch Industries Inc. through Molex's Customer Service team seeks an Account Manager (Manufacturing Industry) to lead a customer-facing group supporting distributors by delivering responsive service, accurate quotes, and proactive problem solving.

You will strengthen key relationships, uncover growth opportunities, and ensure cross-functional alignment from inquiry to delivery and after-sales support. You will work with Outside Sales, Marketing, Product Management, Engineering, Credit, and

Qualifications

Bachelor's degree or equivalent experience.
3–7 years in customer service or inside sales.
Ability to analyze data and communicate effectively.
Strong problem solving and relationship building.

Responsibilities

Own key distributor relationships as primary contact for assigned accounts.
Drive revenue retention and growth by strengthening existing relationships and pursuing expansion.
Oversee quote quality, pricing communication, estimated delivery timelines, and order changes.
Coordinate responses for delivery concerns, warranty/returns, and complaints to balance customer needs with business outcomes.
Proactively communicate significant customer developments to Sales, Marketing, Management and other departments.
Coordinate with Engineering and Product Management to provide technical guidance when needed.