Strategic Dispatcher for Field Service & Revenue Growth

The GOAT Plumbing Company; Riverview (FL); Presencial; USD 30.000 - 34.000; Jornada completa

Descripción de la vacante

The GOAT Plumbing, Air and Electric LLC is seeking a high-energy Dispatcher to keep field operations moving in the Tampa Bay area. You will strategically assign technicians, monitor progress, and adjust schedules to maximize productivity and revenue while delivering exceptional customer service.

Ideal candidates will have prior dispatch or service coordination experience in plumbing/HVAC/electrical settings, strong problem-solving skills, and the ability to thrive under pressure.

Formación

• Previous dispatching or service coordination experience preferred.
• Plumbing, HVAC, electrical, or home services experience strongly preferred.
• Understanding of revenue-driven dispatching and technician productivity.
• Experience with ServiceTitan or similar dispatch software is a plus.
• Strong multitasking, organization, and problem-solving skills.
• Confident decision-maker who thrives under pressure.
• Excellent communication and customer service skills.
• Proactive, accountable, and motivated by results.

Responsabilidades

• Strategically dispatch technicians based on skill sets, location, availability, and service opportunities.
• Maximize technician productivity, scheduling efficiency, and daily revenue opportunities.
• Monitor technician schedules, job progress, and dispatch boards throughout the day.
• Proactively adjust schedules for emergency calls, cancellations, delays, and changing priorities.
• Identify opportunities to reduce downtime, optimize routes, and fill scheduling gaps.
• Communicate effectively with technicians, Customer Care, and Operations leadership.
• Ensure customers receive timely updates and exceptional service.
• Track dispatch performance, technician utilization, and operational KPIs.
• Take ownership of challenges, solve problems quickly, and keep operations moving.

Conocimientos

Dispatching experience

Service coordination

Customer service

Herramientas

ServiceTitan

Descripción del empleo

The GOAT Plumbing, Air and Electric LLC is seeking a high-energy Dispatcher to keep field operations moving in the Tampa Bay area. You will strategically assign technicians, monitor progress, and adjust schedules to maximize productivity and revenue while delivering exceptional customer service.

Ideal candidates will have prior dispatch or service coordination experience in plumbing/HVAC/electrical settings, strong problem-solving skills, and the ability to thrive under pressure.