Dispatcher

Acree Plumbing and Air; Tampa (FL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Advancement opportunities

Job summary

Acree Plumbing, Air & Electric is hiring a Home Service Dispatcher in Tampa. This full-time, on-site role schedules technicians, manages calls, and coordinates parts delivery. You will communicate with customers, technicians, and service managers to ensure efficient dispatch and high-quality service.

We value reliability, strong organization, and clear communication, with a focus on timely arrivals and customer satisfaction. Benefits include weekly pay and health coverage.

Qualifications

• High school diploma or GED required.
• Proficient use of MS Office; Excel and PowerPoint skills needed.

Responsibilities

• Schedule technicians' return trips to complete jobs after parts arrive.
• Enter service calls and schedule calls; communicate with technicians throughout the day.
• Maintain ongoing communication with technicians during shifts via email, text and phone.
• Dispatch calls to maximize scheduling efficiency without harming customer satisfaction.
• Manage the dispatch board to keep field personnel productive and revenue-driven.
• Notify clients promptly if a technician will be late and reschedule as needed.
• Coordinate with Purchasing/Warehouse to arrange delivery of parts.
• Follow the Dispatching for Profits Priority Schedule to match the right tech with the right appointment.
• Ensure technicians arrive on time to their appointments.
• Debrief technicians after each call and collect payment when jobs are completed.
• Handle customer concerns professionally and coordinate with Customer Service.
• Adhere to the company Code of Ethics and Team Rules.
• Other duties as assigned.

Skills

Self-starter

Reliability

Professional communication

Organizational skills

Detail oriented

Dispatch management

English proficiency

Telephone etiquette

Team orientation

Critical thinking

Education

High school diploma/GED

Associate degree (preferred)

Tools

Service Titan

MS Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Plumbing Mgmt/Admin Full Time Acree Plumbing, Air & Electric- Tampa, Tampa, FL, US

Home Service Dispatcher

This is a Full-Time, Hourly position, working On-Site at our Tampa Branch.

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. The dispatcher is the liaison between the customer, the Service Technician, the Service Managers and the Customer Service Department. Very fast paced office, Scheduling experience with SERVICE TITAN or similar program is preferred! Excellent communication skills and great customer service required!

Compensation:$22.00-$27.00 hourly based on Experience

Schedule: Monday-Friday 11 am-9 pm; alternating Saturday/Sunday 11 am- 9 pm

About Acree Plumbing Air and Electric:

Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.

At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

Why Join Us?

• Weekly pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What You’ll Do

• Schedule technicians' return trips to customers to complete jobs after arrival of parts.
• Enter service calls, schedule calls, and proactively communicate to technicians throughout the day.
• Maintain constant communication with Service Technicians throughout their scheduled shift through email, text, and phone conversations.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expeditiously and to the customers’ satisfaction
• Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and to facilitate problem resolution, as necessary.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy
• Other duties as assigned

We are looking for:

• Self-starter, reliable, flexibility with hours
• Present and communicate professionally (written and verbal)
• Excellent organizational, detail oriented and follow-through skills
• Ability to manage the dispatch board to benefit the branch as a whole and achieve business objectives while following all operating procedures and provided training
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department.

EDUCATION/EXPERIENCE REQUIREMENTS:

REQUIRED:

• High school diploma/GED required
• Strong knowledge in MS Office Suite including proficient use of Excel and PowerPoint

PREFERRED:

• Associate degree preferred but not required
• Bilingual a plus, not required.
• Experience in the trades: HVAC, plumbing, electrical
• Experience with Service Titan

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.