Strategic Dispatch & Logistics Coordinator

Jebro; Sioux City (IA); On-site; USD 45,000 - 55,000; Full time

Job summary

Jebro is seeking a Dispatch Coordinator to handle load orders, scheduling, and carrier communications. The role involves planning deliveries, preparing BOLs, and coordinating with the Transportation Manager to address shipping issues.

The position requires around 2 years of phone-based customer service experience and adherence to DOT requirements. On-call coverage and routine clerical tasks are part of the responsibilities.

Qualifications

• 2 years: Phone Customer Service (preferred)
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Know Your Rights notice per Department of Labor

Responsibilities

• Perform Dispatch Duties, including taking and processing load orders; planning, organizing and scheduling load/delivery times; calling carriers; preparing BOL's and loading/unloading.
• On a timely basis inform Transportation Manager and/or other department managers should any shipping / scheduling problems.
• Advise customer and/or Marketing Department (email and phone) of customer service / scheduling.
• Manage all vehicle repairs and maintenance with outside vendors ensuring DOT and Jebro requirements are met.
• Assist Transportation Manager with 24-hour phone coverage when needed; on-call to cover phones during week and weekends.
• Maintains records and files pertinent to DOT requirements; include equipment registrations and driver qualification files; notify drivers about expiration of medical cards.
• Assist in maintaining records and files pertinent to the department and company.
• Perform routine clerical work for department record keeping (drivers logs, inspection reports, fuel usage, etc.).
• May be assigned to perform additional duties within the transportation department, e.g., picking up/delivering drivers to repair facilities, picking up parts for company vehicles.
• Always work safely and take action to prevent unsafe actions, processes, and behaviors.
• Perform other duties as assigned.

Skills

Phone Customer Service

Job description

Jebro is seeking a Dispatch Coordinator to handle load orders, scheduling, and carrier communications. The role involves planning deliveries, preparing BOLs, and coordinating with the Transportation Manager to address shipping issues.

The position requires around 2 years of phone-based customer service experience and adherence to DOT requirements. On-call coverage and routine clerical tasks are part of the responsibilities.