Logistics CSR — Fast-Paced Customer Support & Dispatch

JB Harris Group; Newnan (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Simple IRA with company match

Paid time off and holidays

Professional development opportunities

Job summary

JB Harris Logistics LLC is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, coordinating shipments, and maintaining accurate records in a fast-paced logistics environment.

You will answer calls, process orders, resolve issues, and collaborate with sales, dispatch, and operations to ensure on-time delivery and high customer satisfaction. Strong communication, attention to detail, and ability to multitask are essential.

Qualifications

• High school diploma or equivalent; certifications in CS/logistics preferred.
• Minimum 2 years of customer service experience in logistics/transport.
• Experience with logistics software and CRM tools is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Process orders and monitor shipment status; update customers on timelines.
• Resolve service issues and coordinate with dispatch and operations.
• Maintain accurate customer records and generate service reports.
• Collaborate with sales, ops, and dispatch to ensure seamless service.

Skills

Communication

Problem solving

Multitasking

Detail oriented

Education

High school diploma or equivalent

Tools

CRM software

Logistics software

Microsoft Office

Job description

JB Harris Logistics LLC is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, coordinating shipments, and maintaining accurate records in a fast-paced logistics environment.

You will answer calls, process orders, resolve issues, and collaborate with sales, dispatch, and operations to ensure on-time delivery and high customer satisfaction. Strong communication, attention to detail, and ability to multitask are essential.