Strategic Dispatch Lead - RV Service & Throughput

Bishs-R; Oak Grove (KY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

RV Borrowing Program

Incredible Team Culture

Job summary

Bish’s RV in Oak Grove, KY seeks a hands-on Dispatch Coordinator to own daily dispatching, scheduling, and workflow coordination in the service department. You will assign repair orders, balance technician workloads, and keep the board clean to drive throughput and customer satisfaction.

Work closely with the Service Manager and operations leadership to ensure accurate priorities, timely updates, and smooth shop flow.

Qualifications

• Demonstrated experience in dispatching, scheduling, or service workflow coordination.
• Experience working directly with technicians in a service or repair environment.
• Familiarity with technician productivity, efficiency, and cycle time metrics.
• Proficiency with dispatching, scheduling, or service management software.
• Ability to work Saturdays as needed.
• RV or automotive service experience is a plus but not required.
• Ability to pass a background check and drug test.

Responsibilities

• Dispatch & Workflow Management: Assign repair orders to technicians based on skill level, availability, and job priority.
• Maintain and enforce a clear priority system across customer pay, warranty, internal, and urgent work.
• Monitor job progress throughout the day and rebalance workloads as needed.
• Communicate expectations clearly to technicians and service advisors.
• Partner closely with the Service Manager to align daily priorities and staffing needs.
• Support technicians by ensuring work is staged, ready, and properly sequenced.
• Identify workflow bottlenecks and escalate operational issues when needed.
• Maintain awareness of technician strengths, limitations, and productivity trends.
• Assign repair orders (ROs) based on technician skill set, availability, and job priority.
• Monitor job progress and adjust assignments to minimize downtime or delays.
• Maintain an effective priority system balancing urgent, warranty, and routine work.
• Review repair orders for clarity and accuracy prior to assignment.
• Communicate expectations clearly with technicians and service advisors.
• Track technician productivity, efficiency, utilization, and RECT on a daily basis.
• Maintain accurate dispatching records and performance data.
• Report daily and weekly performance results to the Service Manager.
• Identify trends impacting throughput or cycle time and recommend adjustments.
• Use data to support coaching conversations and operational improvements.
• Partner with service advisors to provide accurate timelines and job updates.
• Escalate service delays or customer-impacting issues as needed.
• Support high NPS and customer satisfaction through proactive coordination.
• Step in to manage customer experience issues when necessary.
• Support shop performance goals by aligning dispatch decisions with labor efficiency targets.
• Understand how dispatching impacts revenue, labor hours, and customer satisfaction.
• Communicate capacity constraints and performance risks to leadership proactively.

Skills

Dispatching

Scheduling

Prioritization

Communication

Time management

Problem solving

Tools

Dispatch software

Job description

Bish’s RV in Oak Grove, KY seeks a hands-on Dispatch Coordinator to own daily dispatching, scheduling, and workflow coordination in the service department. You will assign repair orders, balance technician workloads, and keep the board clean to drive throughput and customer satisfaction.

Work closely with the Service Manager and operations leadership to ensure accurate priorities, timely updates, and smooth shop flow.