Real-Time Dispatch Coordinator

Bish's RV, Inc.; Jerome (ID); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

401K matching

Employee discounts

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

RV Borrowing Program

Incredible Team Culture

Descripción de la vacante

The Dispatch Coordinator at Bish’s RV in Jerome, Idaho, owns day-to-day dispatching, scheduling, and workflow coordination for the service department. You’ll assign repair orders, balance technician capacity, and keep the board clean to drive throughput and customer satisfaction.

Working closely with the Service Manager and shop leadership, you’ll optimize priorities, monitor progress, and communicate clearly to technicians and service advisors to deliver reliable, high-quality service.

Formación

• Demonstrated experience in dispatching, scheduling, or service workflow coordination.
• Experience working directly with technicians in a service or repair environment.
• Familiarity with technician productivity, efficiency, and cycle time metrics.
• Proficiency with dispatching, scheduling, or service management software.
• Ability to work Saturdays as needed.
• RV or automotive service experience is a plus but not required.
• Ability to pass a background check and drug test.

Responsabilidades

• Dispatch & Workflow Management: Assign repair orders to technicians based on skill level, availability, and priority.
• Shop Coordination & Support: Align daily priorities with the Service Manager and ensure work is sequenced.
• Productivity, Metrics & Performance Tracking: Track RECT, utilization, and performance data daily.
• Customer Experience & Communication: Provide accurate timelines and updates to customers and staff.
• Operational Awareness: Communicate capacity constraints and risks to leadership.

Conocimientos

Dispatching

Scheduling

Prioritization

Communication

Problem-solving

Multi-tasking

Descripción del empleo

The Dispatch Coordinator at Bish’s RV in Jerome, Idaho, owns day-to-day dispatching, scheduling, and workflow coordination for the service department. You’ll assign repair orders, balance technician capacity, and keep the board clean to drive throughput and customer satisfaction.

Working closely with the Service Manager and shop leadership, you’ll optimize priorities, monitor progress, and communicate clearly to technicians and service advisors to deliver reliable, high-quality service.