Dispatch Coordinator: Maximize Technician Productivity

Bish's RV, Inc.; Roca (NE); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401K matching

Employee discounts

Gym membership reimbursement

Opportunities for advancement

Job summary

Bish’s RV, Inc. is seeking a Dispatcher Coordinator to optimize technician productivity and shop efficiency. You will assign ROs based on skill and priority, monitor progress, and communicate across technicians, service advisors, and customers to ensure timely service.

The role emphasizes accurate scheduling, proactive problem-solving, and data-driven reporting to management to drive continuous improvement and high customer satisfaction. Background checks may be required.

Qualifications

• Demonstrated experience in scheduling, workflow coordination, or a similar role where organizational skills and prioritization are essential.
• Strong problem-solving and decision-making skills, particularly in dynamic or fast-paced environments.
• Excellent communication and interpersonal skills to coordinate with diverse teams and customers.
• Proficiency with scheduling software, dispatch tools, or similar platforms.
• Ability to analyze data and make informed decisions to optimize operations.

Responsibilities

• Assign repair orders (ROs) to technicians based on skill level, availability, and job priority.
• Monitor job progress and ensure adherence to schedules and promised timelines.
• Adjust assignments as needed to accommodate delays, urgent repairs, or changes in priorities.
• Communicate clearly with technicians to set expectations and address concerns.
• Review repair orders to confirm clarity and accuracy before assignment.
• Implement and maintain a priority system for job assignments, balancing urgent repairs with routine tasks.
• Provide feedback to service advisors when ROs need clarification or additional information.
• Maintain communication with service advisors regarding job progress and expected completion times.

Skills

Scheduling

Workflow Coordination

Communication

Data Analysis

Dispatch Tools

Problem-Solving

Tools

Scheduling software

Dispatch tools

Job description

Bish’s RV, Inc. is seeking a Dispatcher Coordinator to optimize technician productivity and shop efficiency. You will assign ROs based on skill and priority, monitor progress, and communicate across technicians, service advisors, and customers to ensure timely service.

The role emphasizes accurate scheduling, proactive problem-solving, and data-driven reporting to management to drive continuous improvement and high customer satisfaction. Background checks may be required.