Strategic Director, Transportation Operations

ModivCare Solutions, LLC; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Senior Director of Transportation Operations to lead financial and operational performance across assigned markets, overseeing transportation operations, provider networks, client relationships, compliance, and market profitability. You will drive strategic, data-driven improvements, partner with state agencies and executives, and guide teams through complex, matrixed structures.

The role requires deep expertise in healthcare or transportation operations, strong financial

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or related field.
• 10+ years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or related complex service environment.
• 7+ years of progressive leadership experience, including leading leaders and complex or distributed teams.
• Demonstrated experience leading a large, complex or highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive client/stakeholder engagement.
• Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes.
• Deep understanding of NEMT, healthcare operations, Medicaid/managed care, provider networks, and complex regulatory and contractual environments.
• Strong contractual acumen, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements.
• Strong analytical and strategic judgment, with the ability to identify root causes and emerging risks, balance competing business priorities, and translate insights into measurable action.
• Executive-level communication, presentation, and relationship-management skills, with the presence and credibility to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership.
• Demonstrated ability to build and maintain strategic relationships through in-person client engagement, industry conferences, community and stakeholder events, and other external forums.
• Demonstrated ability to lead through complex, matrixed organizations, influence without direct authority, and drive cross-functional accountability and execution.
• Demonstrated change and program management skills, with the ability to lead complex, cross-functional initiatives from strategy through implementation, establish clear milestones and accountability, manage dependencies and risks, and drive adoption through sustained results.
• Strong strategic judgment and critical thinking skills with the ability to balance member experience, client commitments, operational performance, compliance, and financial sustainability.
• Strong people leadership and talent-development capability, including leading leaders, building high-performing teams, and driving a culture of ownership and continuous improvement.

Responsibilities

• Owns market P&L and financial performance, maintaining command of revenue, margin, operating expense, unit cost, utilization, membership, trip volume, AR, and other material drivers; identifies variances and leads corrective action to improve profitability.
• Owns contractual and operational performance across transportation, provider network, member experience, reporting, and other service measures; uses data and root-cause analysis to identify risk and drive sustainable remediation.
• Directs provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability to meet demand while optimizing cost.
• Serves as the senior operational and business leader for assigned markets and actively represents Modivcare with state agencies, MCOs, regulators, client executives, providers, industry organizations, and other external stakeholders, both in-person and virtually.
• Maintains comprehensive knowledge of assigned contracts, SOWs, pricing terms, performance guarantees, and regulatory requirements; ensures effective execution and resolution of contractual, compliance, audit, CAP/PIP/QIP, and other performance exposures.
• Leads market and executive performance reviews, articulating performance, financial results, risks, root causes, remediation, and forward-looking recommendations.
• Identifies pricing, rate adequacy, utilization, scope, and cost risks and partners across functions to improve market economics through repricing, network optimization, mode strategy, process improvement, and technology.
• Supports RFPs, contract negotiations, amendments, renewals, expansions, and other growth opportunities by providing market-specific operational, financial, and client insight.
• Leads market implementation and de-implementation activities, ensuring effective transition from the sales and contracting process, clear cross-functional handoffs, operational readiness, and continuity of client relationships and service delivery.
• Leads through a matrixed operating model, mobilizing enterprise functions and establishing clear ownership, priorities, timelines, and escalation paths to deliver market outcomes.
• Translates enterprise priorities into market execution and drives continuous improvement in service, cost, compliance, and client outcomes.
• Determines appropriate organizational structure, staffing, and resource allocation to achieve market, client, financial, and operational objectives.
• Leads and develops market leadership teams, establishing clear performance expectations and accountability for individual, team, and market outcomes.
• Builds strong leadership capability and succession depth while fostering a culture of ownership, accountability, collaboration, and continuous improvement.
• Leads organizational and change-management efforts necessary to improve performance, strengthen execution, and support evolving business needs.
• Partners with Human Resources on recruiting, onboarding, employee relations, performance actions, development, compensation, retention, and other talent-management processes.

Skills

P&L management

Financial forecasting

Executive communication

Healthcare operations

NEMT knowledge

Contract negotiation

Education

Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or related field

Master's degree preferred

Job description

Modivcare is seeking a Senior Director of Transportation Operations to lead financial and operational performance across assigned markets, overseeing transportation operations, provider networks, client relationships, compliance, and market profitability. You will drive strategic, data-driven improvements, partner with state agencies and executives, and guide teams through complex, matrixed structures.

The role requires deep expertise in healthcare or transportation operations, strong financial