Strategic Transportation Operations Director

ModivCare Solutions; United States; On-site; USD 180,000 - 230,000; Full time

Job summary

Modivcare seeks a Senior Director - Transportation Operations to lead financial and operational performance across assigned markets, overseeing transportation operations, provider networks, client relationships, compliance, and market results. You will translate enterprise strategy into actionable market execution and collaborate across teams to improve profitability and service reliability.

The role requires strategic, hands-on leadership with strong financial acumen, executive presence, and

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or related field.
• Master's degree preferred; equivalent education/experience considered.
• Ten (10) plus years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment.
• Seven (7) plus years of progressive leadership experience, including experience leading leaders and complex or distributed teams.
• Demonstrated experience leading a large, complex or highly regulated market, client portfo

Responsibilities

• Owns market P&L and financial performance; tracks revenue, margin, operating expense, unit cost, utilization, and trips.
• Owns contractual and operational performance across transportation, provider network, and member experience.
• Directs provider capacity, performance, mode mix, rates, and network readiness.
• Represents Modivcare with state agencies, MCOs, regulators, client executives, providers, and external stakeholders.
• Maintains knowledge of contracts, pricing terms, performance guarantees, and regulatory requirements; handles performance exposures.
• Leads market and executive performance reviews with remediation and forward-looking recommendations.
• Identifies pricing, utilization, and cost risks; improves market economics via repricing and optimization.
• Supports RFPs, contract negotiations, amendments, renewals, and growth opportunities.
• Leads market implementation and de-implementation with cross-functional handoffs and continuity.
• Leads in a matrixed model; coordinates enterprise functions to deliver market outcomes.
• Translates enterprise priorities into market execution and drives continuous improvement.
• Determines staffing and resource allocation to meet market and client objectives.
• Leads and develops market leadership teams with accountability.
• Builds leadership depth and a culture of ownership and collaboration.
• Leads organizational and change-management efforts to improve performance.
• Partners with HR on recruiting, onboarding, performance actions, and retention.

Skills

P&L ownership

Strategic leadership

Financial acumen

Stakeholder management

Healthcare ops

Regulatory compliance

Education

Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or related field

Master's degree preferred

Job description

Modivcare seeks a Senior Director - Transportation Operations to lead financial and operational performance across assigned markets, overseeing transportation operations, provider networks, client relationships, compliance, and market results. You will translate enterprise strategy into actionable market execution and collaborate across teams to improve profitability and service reliability.

The role requires strategic, hands-on leadership with strong financial acumen, executive presence, and