Strategic Director, Patient Access & Operations

University of Miami; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

The University of Miami seeks an Executive Director to lead UHealth Access Operations, directing enterprise access functions and large-scale process improvements. You will shape strategic plans, oversee scheduling, referral management, and patient flow initiatives across the health system.

We value a visionary leader with strong financial, operational, and change-management capabilities to advance patient engagement and service excellence.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 10 years of relevant experience.
• Certification requirements per department description.

Responsibilities

• Develops and executes strategic plans and operational objectives for enterprise access operations.
• Provides executive oversight of referral management, continuity of care, scheduling, contact center, and diagnostic access functions.
• Leads the development and implementation of standardized operating models, workflows, and service standards.
• Drives initiatives that improve patient access, care coordination, referral conversion, and scheduling efficiency.
• Establishes performance goals and accountability measures to ensure operational excellence and service quality.
• Uses operational metrics, analytics, and benchmarking data to monitor performance and inform decision making.

Skills

Strategic alignment

Financial management

Resource management

Change leadership

Team leadership

Technology & analytics

Communication

Education

Bachelor's degree

Job description

The University of Miami seeks an Executive Director to lead UHealth Access Operations, directing enterprise access functions and large-scale process improvements. You will shape strategic plans, oversee scheduling, referral management, and patient flow initiatives across the health system.

We value a visionary leader with strong financial, operational, and change-management capabilities to advance patient engagement and service excellence.