Executive Director, UHealth Access Operations (H)

University of Miami; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

The University of Miami seeks an Executive Director to lead UHealth Access Operations, directing enterprise access functions and large-scale process improvements. You will shape strategic plans, oversee scheduling, referral management, and patient flow initiatives across the health system.

We value a visionary leader with strong financial, operational, and change-management capabilities to advance patient engagement and service excellence.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 10 years of relevant experience.
• Certification requirements per department description.

Responsibilities

• Develops and executes strategic plans and operational objectives for enterprise access operations.
• Provides executive oversight of referral management, continuity of care, scheduling, contact center, and diagnostic access functions.
• Leads the development and implementation of standardized operating models, workflows, and service standards.
• Drives initiatives that improve patient access, care coordination, referral conversion, and scheduling efficiency.
• Establishes performance goals and accountability measures to ensure operational excellence and service quality.
• Uses operational metrics, analytics, and benchmarking data to monitor performance and inform decision making.

Skills

Strategic alignment

Financial management

Resource management

Change leadership

Team leadership

Technology & analytics

Communication

Education

Bachelor's degree

Job description

Executive Director, UHealth Access Operations

Executive Director, UHealth Access Operations provides executive leadership and oversight for enterprise access operations, including referral management, continuity of care, centralized scheduling, contact center services, and diagnostic access functions.

This position is responsible for developing and executing strategies that improve patient access, operational performance, care coordination, and service delivery across the health system. The Executive Director leads large-scale operational teams through subordinate leaders and drives initiatives that enhance patient flow, referral conversion, scheduling efficiency, and organizational growth. The role serves as a key strategic partner in advancing UHealth's access and patient engagement objectives.

Core Job Functions

1. Develops and executes strategic plans and operational objectives for enterprise access operations.
2. Provides executive oversight of referral management, continuity of care, scheduling, contact center, and diagnostic access functions.
3. Leads the development and implementation of standardized operating models, workflows, and service standards.
4. Drives initiatives that improve patient access, care coordination, referral conversion, and scheduling efficiency.
5. Establishes performance goals and accountability measures to ensure operational excellence and service quality.
6. Uses operational metrics, analytics, and benchmarking data to monitor performance and inform decision making.
7. Oversees departmental budgets, resource allocation, and workforce planning activities.
8. Leads and develops management teams responsible for multiple operational service lines.
9. Partners with clinical, operational, physician, and administrative leaders to support organizational priorities.
10. Directs large-scale process improvement, optimization, and transformation initiatives.
11. Ensures compliance with applicable regulatory, accreditation, and organizational requirements.
12. Promotes a culture of accountability, collaboration, innovation, and service excellence.
13. Sponsors and supports implementation of new technologies, systems, and operational capabilities.
14. Represents access operations on enterprise committees, initiatives, and strategic projects.
15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within the function and on university policies and procedures.

Core Qualifications

• Education: Bachelor's degree in relevant field required
• Experience: Minimum 10 years of relevant experience required
• Certification and Licensing: Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities

• Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.
• Financial Management: Ensures fiscal responsibility, and optimization of financial performance.
• Resource Management: Ability to allocate resources and drive innovation and growth.
• Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.
• Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
• Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
• Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.