Strategic Director, Endpoint Lifecycle & Services

Lever, Inc.; Chicago (IL); Presencial; USD 158.000 - 193.000; Jornada completa

Descripción de la vacante

Tusker, a nationwide technology solutions and services company, seeks a dynamic Director-Lifecycle Management Practice to drive growth and market positioning for Endpoint Lifecycle Management, Configuration Services, Break/Fix, Asset Recovery, and decommissioning. You will lead cross-functional teams and shape the portfolio to deliver value and profitability across client engagements.

You will partner with Sales, Enterprise Architecture, OEM partners, Marketing, Professional Services, Managed

Formación

• Bachelor’s degree preferred, or equivalent business, technical, or industry experience.
• Experience in technology solutions, endpoint services, lifecycle management, or related leadership.
• Experience with OEM partners such as Dell, HP, Lenovo, Microsoft, or similar technology vendors.
• Familiarity with NetSuite, ConnectWise PSA, Power BI, or similar business systems preferred.

Responsabilidades

• Own the strategic vision, annual business plan, and growth priorities for the Lifecycle Management Practice.
• Develop the practice roadmap for Endpoint Lifecycle Management, Configuration Services, Break/Fix Services, Asset Recovery, decommissioning, and related service offerings.
• Assess revenue, gross profit, services attachment, delivery performance, customer experience, competitive position, and market opportunity.
• Build a scalable practice framework that supports repeatable sales motions, consistent solution development, delivery alignment, customer success, and profitable growth.
• Identify market opportunities, portfolio gaps, technology trends, and investment priorities that strengthen the practice and increase customer value.
• Create practical, customer-facing solutions that make Tusker easier to buy from, scope, and deliver consistently.
• Drive practice performance across product revenue, services revenue, gross profit, partner-aligned growth targets, and customer satisfaction.
• Provide regular business updates, forecasts, risk assessments, and strategic recommendations to executive leadership.

Educación

Bachelor’s degree preferred

Descripción del empleo

Tusker, a nationwide technology solutions and services company, seeks a dynamic Director-Lifecycle Management Practice to drive growth and market positioning for Endpoint Lifecycle Management, Configuration Services, Break/Fix, Asset Recovery, and decommissioning. You will lead cross-functional teams and shape the portfolio to deliver value and profitability across client engagements.

You will partner with Sales, Enterprise Architecture, OEM partners, Marketing, Professional Services, Managed