Remote Director of IT Infrastructure & Service Delivery

Ultipro; Franklin (TN); Remote; USD 150,000 - 190,000; Full time

Job summary

PatientCare EMS Solutions is seeking a Director of IT Infrastructure and Service Delivery to lead enterprise infrastructure strategy, delivery, and support across multiple operating companies. You will oversee endpoints, servers, networks, telecommunications, and security remediation efforts with hands-on leadership in architecture and implementation planning.

The role requires strong experience in multi-site infrastructure, endpoint imaging, Intune administration, and vendor governance.

Qualifications

• Experience owning infrastructure engineering across endpoints, servers, networks, and telecommunications in a multi-site environment.
• Experience defining technical architecture, standards, and infrastructure roadmaps and driving adoption across distinct business units or operating companies.
• Hands-on experience with endpoint builds and imaging, Microsoft Intune administration, device configuration, and endpoint lifecycle management.

Responsibilities

• Set the enterprise infrastructure vision, architecture, standards, and phased roadmap across all five operating companies.
• Translate the roadmap into priorities, dependencies, investment needs, and implementation plans, and communicate progress and risks to the CIO and operating-company leaders.
• Lead endpoint engineering, including device builds and imaging, Microsoft Intune management, endpoint hardening, and standardized device configurations across sites.
• Own server and network engineering, including compute, systems, resilience, and site connectivity, directing the network engineer and external partners.
• Own telecommunications and connected physical systems, including phone, door, and access control systems, with clear support and escalation ownership.
• Lead the service desk, site support specialists, and off-hours support model across all operating companies, defining responsibilities and escalation paths for internal teams and providers.
• Establish service expectations and report performance through measures such as response time, resolution time, recurring incidents, service availability, and customer satisfaction.
• Standardize support processes, asset management, lifecycle practices, and technical documentation across operating companies.
• Consolidate and govern managed service providers, moving toward a single accountable partner model that covers all five operating companies and after-hours support.
• Plan and execute the infrastructure side of security remediation and maintenance windows in coordination with the security engineer on the applications team.
• Lead infrastructure delivery for new operating-company launches and acquisitions, and support infrastructure through major platform implementations.

Skills

Infrastructure engineering

Endpoint management

Network engineering

Telecommunications

Intune administration

Tools

Microsoft Intune

Job description

PatientCare EMS Solutions is seeking a Director of IT Infrastructure and Service Delivery to lead enterprise infrastructure strategy, delivery, and support across multiple operating companies. You will oversee endpoints, servers, networks, telecommunications, and security remediation efforts with hands-on leadership in architecture and implementation planning.

The role requires strong experience in multi-site infrastructure, endpoint imaging, Intune administration, and vendor governance.