Strategic Director, Casino Customer Development

MGM Resorts International; North Fort Myers (FL); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Comprehensive wellness programs

Exclusive discounts on hospitality, we

Complimentary parking

Health, wellness, and income-prote

Professional growth and leadership

Job summary

MGM Resorts International is seeking a Director of Customer Development in Florida to lead and mentor a team focused on generating incremental visits from casino customers, while delivering exceptional guest experiences. This executive will drive strategy, determine customer activity, and collaborate with marketing and property teams to maximize revenue and loyalty.

The role requires strong leadership, financial acumen, and a willingness to travel frequently to support casino marketing

Qualifications

• Premier, highly strategic leader with 8+ years in casino marketing.
• Proven track record of driving operational excellence and guest experience.
• Strong financial acumen in managing credits, markers and profitability.

Responsibilities

• Determine and evaluate customers’ casino activity to provide incentives and approve allowances.
• Drive incremental business, focusing on inactive customers and expanding the customer base.
• Authorize marker limits for qualifying customers and balance risk with profitable outcomes.
• Engage new and inactive customers to showcase player development skills.
• Collaborate with Casino Marketing, Marketing Executives and property teams to support in-house customers.
• Maintain confidentiality of guest information in line with company policies.

Job description

MGM Resorts International is seeking a Director of Customer Development in Florida to lead and mentor a team focused on generating incremental visits from casino customers, while delivering exceptional guest experiences. This executive will drive strategy, determine customer activity, and collaborate with marketing and property teams to maximize revenue and loyalty.

The role requires strong leadership, financial acumen, and a willingness to travel frequently to support casino marketing