Strategic Diagnostics Account Manager

Guardant Health, Inc.; Washington (District of Columbia); Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health in the Washington, DC area seeks a customer-facing field client service professional to support existing accounts and drive collaboration with field sales. The role emphasizes consultative engagement with healthcare providers, timely sample collection, and problem-solving across departments.

The candidate will work in a hybrid model, engaging across multiple GH teams, and must travel frequently within the territory. Exceptional communication and organizational skills are required.

Qualifications

• 0–3 years in customer service or sales.
• Experience in diagnostic/medical devices preferred.
• Ability to engage in consultative process aligning client needs with GH capabilities.
• Strong communication and presentation skills across all organizational levels.
• Ability to work independently, manage multiple projects and meet deadlines.
• Excellent customer service and strategic account planning skills.
• Maintain confidentiality and comply with policies.

Responsibilities

• Provide customer-facing field client service and support account management.
• Assist in operationalizing HCP requests and sample collection.
• Leverage tools to resolve orders and reporting with GH Client Services.
• Coordinate with field sales to meet company goals.
• Develop relationships with existing and new customers.
• Analyze the commercial environment and report trends.
• Ensure team objectives are met and adhere to compliance.
• Travel within territory; reside in assigned area.
• Collaborate across departments and represent GH culture.

Skills

Customer service

Consultative selling

Communication

Multi-tasking

Relationship building

Tools

Excel

PowerPoint

Microsoft Office

Job description

Guardant Health in the Washington, DC area seeks a customer-facing field client service professional to support existing accounts and drive collaboration with field sales. The role emphasizes consultative engagement with healthcare providers, timely sample collection, and problem-solving across departments.

The candidate will work in a hybrid model, engaging across multiple GH teams, and must travel frequently within the territory. Exceptional communication and organizational skills are required.