Strategic Account Manager – Diagnostics (Remote)

Guardant Health; New York (NY); Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. We are seeking a proactive Field Client Service professional to support client accounts, coordinate with field sales, and help operationalize requests across multiple departments.

This role requires strong communication, problem solving, and a consultative approach to connect client needs with Guardant Health capabilities.

Qualifications

• 0-3 years customer service/sales experience.
• Experience in diagnostic/medical device/biotech/pharma setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GH capabilities.
• Excellent communication and presentation skills.
• Must be proficient with Microsoft Excel and PowerPoint.
• Ability to manage multiple projects with deadlines.
• Strong administrative skills and discretion with confidential information.

Responsibilities

• Provide customer-facing field client service and support account management.
• Assist in operationalizing HCP requests and timely sample collection.
• Resolve customer orders and reporting with GH Client Services.
• Collaborate with field sales to meet company goals and objectives.
• Develop relationships with existing and new customers to align GH capabilities.
• Analyze commercial environment within accounts and provide feedback to GH leadership.
• Ensure team objectives are met.
• Follow GH Compliance, Privacy, and SOPs.

Skills

Customer service

Sales experience

Communication

Microsoft Excel

PowerPoint

Problem solving

Team collaboration

Time management

Tools

Microsoft Office

Job description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. We are seeking a proactive Field Client Service professional to support client accounts, coordinate with field sales, and help operationalize requests across multiple departments.

This role requires strong communication, problem solving, and a consultative approach to connect client needs with Guardant Health capabilities.