Oncology Account Manager - Field & Client Strategy

Guardant Health, Inc.; Boston, Northern (MA, KY); Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health in Boston area seeks a customer-focused professional for field client service and account management. You will assist in processing HCP requests and coordinating sample collections across client accounts.

You will use company tools to resolve orders and reporting with Client Services, collaborating with field sales to meet company goals while maintaining confidentiality and compliance. Occasional travel required.

Qualifications

• 0-3 years customer service/sales experience.
• Experience in diagnostic, medical device, biotech, pharma setting preferred.
• Ability to engage in a consultative process while connecting client needs with GH capabilities.
• Comfortable communicating and presenting at all levels throughout an organization.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing deadlines.
• Excellent customer service skills.
• Strong strategic account planning skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain confidentiality.
• Impeccable communication and presentation skills.
• Proficient with MS Office (Excel & PowerPoint).
• Develop cross-functional relationships to facilitate goals.
• Ability to work with minimal direction.

Responsibilities

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management.
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts.
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed).
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives.
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to customer/patient needs.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership.
• Ensure team objectives are met.
• Work effectively and compliantly with individuals across multiple departments throughout GH.
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs.
• Embrace and represent Guardant Health culture to external and internal constituents.

Skills

Customer service

Sales experience

Consultative selling

Communication skills

Presentation skills

Time management

Problem solving

Confidentiality

Team collaboration

MS Office (Excel, PowerPoint)

Tools

MS Office (Excel, PowerPoint)

Job description

Guardant Health in Boston area seeks a customer-focused professional for field client service and account management. You will assist in processing HCP requests and coordinating sample collections across client accounts.

You will use company tools to resolve orders and reporting with Client Services, collaborating with field sales to meet company goals while maintaining confidentiality and compliance. Occasional travel required.