Oncology Account Manager | Client Success & Growth

Guardant Health, Inc.; Massachusetts; Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health, Inc. is seeking a customer-oriented field service professional focused on account management within the United States. You will support HCP requests, ensure timely sample collection, and coordinate with field sales to meet company goals.

Ideal candidates bring 0–3 years in customer service or sales, strong presentation skills, and comfort working across organizational levels. Proficiency with Excel/PowerPoint and a proactive, confidential approach are essential.

Qualifications

• 0-3 years customer service/sales experience.
• Preference for experience in diagnostic/medical device/biotech/pharma settings.
• Ability to translate client needs into Guardant capabilities.
• Comfortable presenting at all levels across an organization.
• Ability to manage multiple projects and deadlines with proactive communication.
• Excellent customer service and problem-solving skills.

Responsibilities

• Manage customer-facing field service and collaborate on account management.
• Assist in operationalizing HCP requests and sample collection for Guardant Health tests.
• Troubleshoot orders and reporting using company tools in collaboration with GH Client Services.
• Collaborate with field sales to support attainment of company goals.
• Develop relationships with existing and new customers to align Guardant capabilities with needs.
• Analyze commercial environment within accounts and provide feedback to leadership.

Skills

Customer service

Sales

Communication

Problem solving

Microsoft Excel

PowerPoint

Time management

Tools

Microsoft Office

Job description

Guardant Health, Inc. is seeking a customer-oriented field service professional focused on account management within the United States. You will support HCP requests, ensure timely sample collection, and coordinate with field sales to meet company goals.

Ideal candidates bring 0–3 years in customer service or sales, strong presentation skills, and comfort working across organizational levels. Proficiency with Excel/PowerPoint and a proactive, confidential approach are essential.