Oncology Account Manager — Field Solutions & Growth

Guardant Health; Massachusetts; Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health is seeking a customer-focused professional to support field client service and account management within assigned accounts. You will assist in coordinating HCP requests and timely sample collection for Guardant Health tests, while leveraging tools to resolve orders and reporting in collaboration with Client Services.

The role requires consultative engagement with clients, strong communication across levels, and the ability to work independently to manage multiple tasks and

Qualifications

• 0-3 years customer service/sales experience.
• Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GH capabilities.
• Comfortable communicating and presenting at all levels throughout an organization.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Impeccable communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel throughout the territory required
• Must live within assigned territory

Responsibilities

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management.
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts.
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed).
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives.
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership.
• Ensure team objectives are met.
• Work effectively and compliantly with individuals across multiple departments throughout GH.
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs.
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents.

Skills

Customer service

Sales

Consultative selling

Communication skills

Independent work

Organizational skills

Confidentiality

Tools

Excel

PowerPoint

Job description

Guardant Health is seeking a customer-focused professional to support field client service and account management within assigned accounts. You will assist in coordinating HCP requests and timely sample collection for Guardant Health tests, while leveraging tools to resolve orders and reporting in collaboration with Client Services.

The role requires consultative engagement with clients, strong communication across levels, and the ability to work independently to manage multiple tasks and