Remote Oncology Account Manager – Growth & Client Solutions

Guardant Health, Inc.; California (MO); Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health, Inc. is seeking a customer-focused field service professional to manage client accounts and support sample collection across assigned territories. You will collaborate with GH teams to ensure orders and reports are processed smoothly, while enhancing customer satisfaction.

The role requires travel within the territory and a proactive approach to problem solving, with strong Excel and PowerPoint skills to communicate data and insights internally.

Qualifications

• 0-3 years customer service/sales experience.
• Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GH capabilities.
• Comfortable communicating and presenting at all levels throughout an organization.
• Ability to work independently, manage multiple projects and prioritize daily tasks while meeting deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.

Responsibilities

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management.
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts.
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services.
• Collaborate with field sales to support attainment of company goals and objectives.
• Identify and develop working relationships with existing and new customers to support alignment of GH capabilities to needs.

Skills

Customer service

Sales

Communication

Time management

Problem solving

Tools

Microsoft Office

Excel

PowerPoint

Job description

Guardant Health, Inc. is seeking a customer-focused field service professional to manage client accounts and support sample collection across assigned territories. You will collaborate with GH teams to ensure orders and reports are processed smoothly, while enhancing customer satisfaction.

The role requires travel within the territory and a proactive approach to problem solving, with strong Excel and PowerPoint skills to communicate data and insights internally.