Strategic Deputy Program Manager — NASA IT Services

General Dynamics Information Technology, Inc.; Los Angeles (CA); On-site; USD 128,000 - 173,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a Deputy Program Manager to support its NASA Business Area in driving key initiatives across the NASA portfolio.

The role focuses on leadership across multi-disciplinary teams and alignment with IT service management standards. The position coordinates with NASA leadership, manages 24x7 service desk operations, and guides programs from planning through execution while ensuring compliance with federal requirements and quality targets.

Qualifications

• Bachelor’s degree and a minimum of five (5) combined years of deputy program or project management experience.
• Experience supporting the NASA environment, customers, and solution development tailored to NASA mission needs.
• Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently.
• Proven experience supporting customer relationship management.
• Experience mentoring or supporting remote teams, including coordination and performance management activities.
• Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training.
• Demonstrated experience driving performance excellence and adapting new technologies to improve service delivery.

Responsibilities

• Support the Program Manager in building and nurturing trust with customers through consistent, high-quality execution.
• Maintain transparent communication with stakeholders and help ensure expectations are clearly set and managed.
• Serve as a supporting point of contact for internal teams and the customer, ensuring alignment on goals, priorities, and deliverables.
• Act on behalf of the Program Manager when needed and maintain continuity of program execution.
• Assist in executing GDIT’s strategic imperatives focused on NASA standards and the NASA Community.
• Help lead IT managers, technical leads, vendors and cross-functional teams.
• Help develop, maintain, and oversee project schedules to ensure timely delivery of tasks and milestones.

Skills

Data Analysis

People Management

Services Management

Education

Bachelor's degree

Tools

ServiceNow

Job description

General Dynamics Information Technology, Inc. seeks a Deputy Program Manager to support its NASA Business Area in driving key initiatives across the NASA portfolio.

The role focuses on leadership across multi-disciplinary teams and alignment with IT service management standards. The position coordinates with NASA leadership, manages 24x7 service desk operations, and guides programs from planning through execution while ensuring compliance with federal requirements and quality targets.